Refund policy

Refund Policy

We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return and refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email us at store@pocketfm.com, with your order details. Upon receipt of your email our team will contact you further regarding the return. The return address, if applicable, will be provided when refunds are approved.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please write to store@pocketfm.com,  if you have questions or concerns about your return.
 

Damages and issues 

Please inspect your order upon reception and contact us store@pocketfm.com within 7 days of the delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide a replacement. For damaged goods, kindly include photos of the damage and packaging with your message. 

Exchanges
To exchange your item, please return the item you have through the process above (making a request for return 30 days or fewer after receiving your item), and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 20 business days have passed since we’ve approved your return, please contact us at store@pocketfm.com.